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Voicemail Reference

Your Phone

  • Dial 5151
  • Enter your passcode (Default is 1111)

From another phone in the district:

  • Dial 5151
  • Press 0 and the # key when prompted to enter passcode
  • Dial your Mailbox xxxx
  • Enter your passcode (Default is 1111)

Form outside the district

  • Dial 633-5151 (Hear Main Greeting)
  • Press the # key
  • Dial your Mailbox xxxx
  • Enter your passcode (Default is 1111)

 

Setting up your Mailbox

  1. Dial 633-5151
  2. Press #
  3. enter your 4 digit voicemail #
  4. Follow the tutorial prompt (You must fill in all the greetings)

 

Primary Greetings

  • Record a Busy Greeting
  • “Hello, you have reached __________‘s voicemail. I’m currently on the phone. Please leave me a message and I will return your call as soon as possible. You may dial “0” for further assistance.”

No Answer Greeting

  • Record a No Answer Greeting
  • “Hello, you have reached ____________‘s voicemail. I’m currently away from my desk. Please leave me a message and I will return your call as soon as possible. You may dial “0” for further assistance.”

Record Name

  • Record your Name (First and Last)
  • (State only your name, do NOT include any salutation)
Change my voicemail greeting
  1. Access your mailbox
  2. After entering your password. press "8" to access user options menu
  3. Pres "4" to change your greeting
  4. Press "6" for Optional Greetings
  5. Enter a 2-digit greeting code. This code will correspond with specific greetings that will be recorded
  6. Press "2" to record Greeting

NOTE: you must enable the optional greeting after recording by:

  1. Access your mailbox
  2. Press "8" (User Options)
  3. "4" (Greeting)
  4. "3" (Enable Greeting)
  5. To Activate Optional Greeting Dial the 2-digit opeetional greeting code (01-99)

NOTE: You must disable the optional greeting by:

  1. Access your mailbox
  2. Press "8" (User Options)
  3. "4" (Greeting)
  4. "3" (Enable Greeting)
  5. To De-Activate Optional Greeting Press "0". Your narmal (default) greeting will play.

 

Listening to Messages

When the RED Message Light is flashing:

  • Press MESSAGE Key (PRIME USER)
  • Press Yes (Softkey)
  • Press Call (Softkey)
  • Enter PASSCODE xxxx

NOTE: If you share an extension and have a unique Message Waiting Indicator (MWI) Key, use the following

  • Press MWI Key
  • Enter PASSCODE
  • “7” (P) To Play Messages
  • “1” Unread Messages
    • “2” Read Messages
    • “9” All Messages

      OR

    • “3” (D) To Read Deleted Messages
    • “5” to scroll thru deleted messages

Listen to a message that I've accidently deleted (within 48hrs)

  1. Dial into your voicemail
  2. Press D (3) to listen to deleted messages

 

While listening to messages, you may

Press: “1” Pause “6” Faster
  “2” Louder “8” Softer
  “3” Delete “*” Rewind
  “4” Slower “#” Fast Forward
  “5” Skip  

 

After Listening to the complete message press:

Key
Option
1 Hear Time & Date Stamp
2 A Answer
3 D Discard (Moved)
4 G Give to another User
5 K Keep
6 M Make new message
7 P Play message again
9 X Exit to main menu

 

Creating distribution lists (List may include some or ALL the mailboxes in the system)

  1. Access your mailbox (usually by dialing 5151, but if you are not using your phone, please refer to section 10.3)
  2. Press “8” for User Options Menu
  3. Press “5” for Distribution List
  4. Enter 01 – 10, this will establish a number that corresponds to this specific list.

Other options:

  • “2”  (A) to Add
  • “3”  (D) to Delete
  • “6”  (N) to Record List Name
  • “7”  (R)  Review Distribution List
  • “9”  (X) Return to Main Menu

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West Des Moines Community Schools
3550 Mills Civic Parkway
West Des Moines, Iowa 50265-5556
Phone (515) 633-5000 | Fax (515) 633-5099

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